The Retail Sales employee performs guest service by providing information to the guest about the store and retail products, assisting guests with merchandise, handling and care of the merchandise, and operating the cash stand; acting in a manner that conveys the highest possible degree of hospitality. The Retail employee assists in identifying and solving present and potential guest service issues.
Responsibilities and essential job functions include but are not limited to the following:
Delivering on this promise means monitoring public health issues that can impact our employees, including the Coronavirus COVID-19 outbreak.
To ensure the safety of everyone in our stores, we adhere to CDC guidelines and federal, state, and local regulations. Enhanced safety, cleaning and disinfection protocols are in place which include all employees wearing masks, using wipeable menus, and removing high-touch table items like salt & pepper shakers, condiments, and peg games. Additionally, managers at every store have been equipped with thermometers in order to perform daily wellness screens of all employees to ensure a safe environment for our team and guests.
NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our décor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not.