Employee Training Coordinator (ETC)

Category
Restaurant/Retail Operations
Address
3125 Cove Bend Drive
Location : Postal Code
33613

Store Location

US-FL-Tampa

Overview

 

The Employee Training Coordinator coordinates the training of newly hired employees and the staffing, retention and development of Skill Trainers.  The ETC conducts new employee orientation, and manages the staffing and development of Skill Trainer team to support new employee training.  The ETC supports Personal Achievement Responsibility (PAR) progression, compliance training and new system rollouts.

 

Responsibilities

Skill Trainer Staffing and Development

  • Develop and maintain a Skill Trainer Staffing Plan
  • Posts Skill Trainer Positions
  • In partnership with the GM conducts interviews and selects qualified candidates to become certified Skill Trainers.
  • Manages the development and training of Skill Trainers.
  • Oversees Skill Trainer Academy which includes tracking trainer certification progress
  • Tracks Skill Trainer meeting attendance in CBU
  • Prepares & presents Skill Trainer evaluations 
  • Rising Star Training
  •  
  • Manages the Orientation training process for all Rising Star Employees
  • Develops and maintains the Training Plan for the Rising Star
  • Conducts Rising Star Meetings
  • Conducts Plate Appearance Class (for new Servers & Grill)
  • Conducts Point of Sale (POS) Workbook trainingCompliance Training Administration
  •  
  • Provides training support to the store for regulatory training requirements and other policy reviews as needed or assigned (Food Protection Manager, Food Handler, Employment Policy reviews, and training)Personal Achievement Responsibility (PAR) Progression Oversight
  •  
  • Provides guidance to the store management team on PAR progression so the management team can ensure PAR progression and participation
  • Analyze PAR  reports for concerns and opportunities
  • Follows up with Employees to encourage PAR participation
  • Posts PAR eligibility reports
  • Prepares distributes, and orders PAR Certificates for Promotion and new hire aprons
  • Troubleshoots with the PAR Department any PAR promotion issuesStore Management Collaboration
  •  
  • Champions Cracker Barrel's policies to ensure a safe work environment that encourages and celebrates  diverse workforce that reflects the local community
  • Role models the Quality and Service Standards within the Cycle of Service at all times, whether it is interacting with the Guests, cleanliness, organization, hospitality, or appearance
  • Attends all Restaurant meetings
  • Supports new system or equipment rollout training.

Qualifications

Minimum Experience and Education

  • PAR II or higher employee (PAR IV preferred)
  • 1 year as a Skill Trainer
  • Has received passing scores on all evaluations in the past year
  • Is available for any shift, including weekends and holidays
  • Is a proven self-starter and able to work with minimal supervision
  • Has strong computer skills (knowledge of Windows and internet browsers)
  • Analytical and decision making skills
  • Strong communication, time management and organization skills
  • Flexible and adaptable to various situations
  • People Pleasing attitude

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